Job Reference:
MM032
Application deadline:
06/07/2022
Salary:
£20,845.00 - £22,075.00
Job Description
Student Experience and Engagement
Salary pro-rata to the hours worked and subject to Job Evaluation
Permanent
21 hours per week to be worked the following:-
Rota basis working 8.30 am to 4.30 pm or 8.50 am to 16.55 pm Monday and Wednesday at Dunfermline Campus
8.40 am to 4.30 pm Friday at Levenmouth Campus.
As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.
You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required.
You should be educated to a minimum of SCQF level 7 or equivalent in a related discipline, along with experience in an administrative role including data entry. You will have excellent communication and time management skills ensuring deadlines are met and enquiries and dealt with effectively.
Experience of dealing with a wide range of customers and providing high levels of customer service along with the ability to react and be flexible to changing priorities are essential.
In order to apply please log-in to create a profile, once you have created this, you should click on the post you wish to apply for and complete the on-line application from, when you are ready to submit please click on 'save and continue' and then 'submit application'.
Internal Staff should also apply as per the above guidance.
No CVs (personal or agency) will be accepted, unless specifically asked to do so on the advert, therefore please do not attach within the My Documents Section.
Our Human Resources Team are available to answer any questions you may have about this vacancy, please contact us on humanresources@fife.ac.uk
Closing date for this position is 6 July 2022. (12.01 am) please ensure you submit your application by 5 July 2022. Interviews will be held on 14 July 2022.