Job Reference:
MM011
Application deadline:
03/02/2022
Salary:
£20,845.00 - £22,075.00
Job Description
£20,845 - £22,075 per annum
Location: Stenton Campus, Glenrothes
Permanent: 35 hours per week.
Start date as soon as possible.
As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.
You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required.
You should be educated to a minimum of SCQF level 7 or equivalent in a related discipline, along with experience in an administrative role including data entry. You will have excellent communication and time management skills ensuring deadlines are met and enquiries and dealt with effectively.
Experience of dealing with a wide range customers and providing high levels of customer service along with the ability to react and be flexible to changing priorities are essential.
In order to apply please visit our jobsite https://www.fife.ac.uk/about-us/work-with-us/ log-in to create a profile; once you have created this, you should click on the post you wish to apply for, click on apply and complete the online application form., In order to submit your application, please click on 'save and continue' and then 'submit application'.
No CVs (personal or agency) will be accepted, unless specifically asked to do so on the advert.
Internal Staff should also apply via the Fife College Careers Page, as per the above guidance.
Closing date for this position is the 3rd February 2022 (00.01 am) please ensure you submit your application by 2nd February 2022.