Job Reference:
LK199
Application deadline:
03/10/2024
Salary:
£26,845.00 - £28,075.00
Job Description
Student Experience and Engagement
Temporary until 31 March 2025
35 hours per week
The above salary is subject to pending job evaluation.
Glenrothes Campus (The role will require frequent travel within the Fife region to help to provide cover at our other Campuses)
About the Role
As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.
You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required.
Key Responsibilities
- To be the first point of contact for students/visitors to Fife College, ensuring that they feel welcome and offering a first-class information service.
- To answer calls made to the main College number, advising, signposting and referring on as appropriate.
- To answer emails received into the Customer Services account.
- To deal effectively with requests and answer queries.
- To take responsibility for processing each enquiry through to a satisfactory outcome.
Please refer to the job description which details the full description of the key responsibilities and activities.
Qualifications and Experience
- Essential
- Educated to a minimum of HNC Level in a relevant subject (SCQF Level 7).
- Administrative Experience.
- Experience of dealing with a wide range of customers and providing high levels of service
- Desirable
- Knowledge of College Student Information policies and procedures.
Skills and Attributes
- Ability to react and be flexible to changing priorities.
- Excellent time management skills ensuring deadlines are met.
- Ability to deal confidentially and effectively with enquiries.
Application Process
To apply, please log in to create or update your profile. Once your profile is complete, click on the post you wish to apply for. We kindly request applicants to refrain from submitting CVs for this position. Instead, follow the application instructions provided in the job listing. When ready to submit the online application form, click 'save and continue' and then 'submit application.'
Internal staff should also follow the above guidance.
Closing Date
The closing date for applications is 3 October 2024.
Interviews will be held on 14 October at Glenrothes Campus
We look forward to receiving your application and potentially welcoming you to our team.